Returns & withdrawal period

Last updated: 23 September 2026

This policy applies to consumers ordering directly from AMBCORE. Send questions or return notifications to info@ambcore.nl, preferably including your order number.

Withdrawal period

For an online purchase, consumers generally have 14 days to withdraw, starting the day after receipt. If one order arrives in separate deliveries, the period starts the day after the final product or part is received. Within this period you may withdraw without giving a reason, by email or another clear statement to AMBCORE.

After notifying us, you have another 14 days to return the product. Our Dutch return address is AMBCORE, Connorstraat 17, 6067 HE Linne, Netherlands. For heavy transport, we are happy to coordinate safe receipt. Prior approval or a return number is not a condition for valid withdrawal. Do not send returns to the foreign manufacturer.

You may inspect and assess the product as you would in a shop. Handle it carefully during the withdrawal period. If you use it beyond what is necessary to assess it and this reduces its value, we may charge for that reduction. Opening the packaging alone does not exclude withdrawal rights.

Made-to-order and customised products

Production after your order does not automatically remove the withdrawal period.

A statutory exception may apply to goods made to your individual specifications or clearly personalised for you. If it applies to a particular configuration, we state this clearly before you order. Rights concerning defects or goods that do not conform to the contract remain.

Return costs

For an ordinary return during the withdrawal period, you pay the direct return costs unless we promised otherwise before purchase. For items that cannot be returned by ordinary post because of size or weight, estimated direct return costs must have been communicated before purchase. If we did not provide the required information beforehand, you do not bear those costs. An estimate cannot later become a new condition for exercising withdrawal rights.

If an item was delivered incorrectly, arrived damaged or is defective, contact us. We assess the issue and arrange an appropriate remedy under your statutory rights. Necessary repair or replacement costs for defective goods are not yours to pay.

Refunds

After valid withdrawal, we refund payment received for the returned product, including the least expensive standard delivery charge if you withdraw from the entire order. We do not have to refund additional costs for a more expensive delivery method you selected.

We refund no later than 14 days after your withdrawal notice. We may withhold reimbursement until we receive the goods or you provide evidence of return, whichever occurs first. Refunds use the original payment method unless we agree otherwise.

Defects, transport damage or incorrect products

Inspect deliveries on arrival and preferably report visible damage promptly. Photos help us assess the issue and arrange transport. Reporting later does not automatically remove your statutory rights.

AMBCORE, as seller, is your contact. Email info@ambcore.nl with your order number, a description and photos if possible. We explain the appropriate next step. Your rights concerning goods that do not conform to the contract continue alongside any manufacturer warranty.

Digital products

If AMBCORE starts selling digital content, the product page will explain delivery and withdrawal rights. Immediate digital delivery removes the withdrawal right only if the statutory requirements have been met.

Contact

AMBCORE
Email: info@ambcore.nl
Website: https://ambcore.nl

We aim to respond within two working days.

Model withdrawal form

This form is optional. You may email this statement to info@ambcore.nl or post it to AMBCORE, Connorstraat 17, 6067 HE Linne, Netherlands:

I hereby give notice that I withdraw from our contract of sale for the following product:
Product and order number:
Ordered on / received on:
Consumer name:
Consumer address:
Email for confirmation:
Date:
Signature (only if submitted on paper):

Complaint about handling?

Email your complaint to info@ambcore.nl. We aim to provide a substantive reply within two working days. If more time is needed, we let you know when to expect a response. You retain the right to bring the dispute before a competent court.